To cancel your Netflix subscription you need to go to your account page and choose the cancellation option. If the button does not appear, then you should contact the billing company responsible for your subscription.
Once you confirm the cancellation of your Netflix subscription, your account will be active for the period already paid for, due to the platform’s billing cycle. After that, you will lose access to the streaming service’s movies and series.
Cancel Netflix on Mobile
Necessary time: 5 minutes.
Log into the Netflix mobile app with your email and password. Then follow this step by step:
- Access your profile
With the app open, tap your profile icon in the top right corner;
- open your account
In the “Profiles and more” area, tap on the “Account” option, which is below the “Application Settings”;
- start canceling
In the payment information part, scroll down until you find the “Cancel Subscription” button and tap it;
- confirm
A new page will appear. Tap the “I want to cancel” button to confirm and finish. An email will be sent with the cancellation details.
Cancel Netflix from Computer
- Access your Netflix account and log in with your email and password;
- Then click on the “Cancel Subscription” button, located in the “Subscription and Billing” section;
- On the next page, click on “I want to cancel” to close your Netflix account;
- Finally, a cancellation confirmation page will appear. In addition, you will receive an email with closing information.
Cancel Netflix from the App Store or Play Store
If you subscribed to Netflix through the App Store or Play Store (iPhone and Android, respectively), you can only cancel through these channels. So, if you try to close it through the application itself, in your account, the cancellation option may not appear.
Cancel Netflix through Vivo, TIM or Claro
You will not be able to cancel Netflix through the website if the streaming service is included in an operator plan, such as Vivo Selfie, Tim Black or another one from Claro. It is also not possible to take Netflix out of the plan to pay cheaper, the only options are to migrate or cancel the package with the operator.
Can I cancel Netflix on my smart TV?
No. It is not possible to access your Netflix payment details through the Smart TV app. Therefore, you cannot enter your settings to request cancellation.
Can I cancel Netflix over the phone?
Yes. To do this, you must contact Netflix via a telephone call and speak with one of the available attendants. The employee will question why, but the process is quick and usually headache-free.
Does Netflix cancel if I cancel my credit card?
In the event that your credit card is cancelled, your Netflix membership will also be terminated on the next billing cycle due to non-payment.
However, if you issue a new card, the bank can send the data to the streaming platform and renew your account. In this case, you can ask for this not to happen, but you should speak directly to your bank branch.
Can I get a refund from Netflix after renewal?
Yes. However, there is no specific space for this on the Netflix website. If you want to request a refund after renewing your subscription, you must speak directly to the company through the contact via phone or chat on the page.
You can then request to cancel the account and refund the current period. This amount depends on your most recent payment date, as it is subtracted from the days you used the streaming service.
Can I opt out of the cancellation?
If you cancel but later regret it, you can reactivate your account. The process is the same as when signing up for the first time, requiring personal and payment details.
Netflix states that content in the “What Was Watched” section will be saved for up to 10 months after the profile is closed. That is, if you decide to restart your account, you will be able to resume the content as if you had not closed it.
Is there a penalty for canceling Netflix?
No. When you cancel the streaming service, the monthly fee paid refers to the period you are using. For example: if your invoice is due on the 16th of the month and you cancel on the 2nd, you will continue to have access for a few more days, as you have already paid for that time.
How to change Netflix plan
If you don’t want to cancel your subscription, you can change your Netflix plan. It is possible, for example, to leave the most expensive model and subscribe to the basic plan, which costs less. That way, you would be able to reduce expenses, but still maintain access to the platform’s movies and series.
With information: Netflix.
