After announcing a new 750 Mb/s broadband plan, Clear went against the grain of the market and reduced the upload of the 500 Mb/s package by half. Previously, the maximum sending speed was 100 Mb/s, and the operator started to market the service with only 50 Mb/s.
The upload cut affects plans offered via coaxial cable (HFC). In locations served by pure optical fiber (FTTH), the 500 Mb/s broadband has a 250 Mb/s upload. According to Anatel’s February data, 89.4% of Claro’s fixed broadband customers use technology via coaxial cable.
What a mess
Claro’s speeds drew attention mainly when the operator launched the new 750 Mb/s package with only 50 Mb/s upload.
Initially I thought that Claro had made a mistake. Since the 500 Mb/s plan had a 100 Mb/s upload, it would make sense if the 750 Mb/s package had the same or higher upload speed.
On the morning of Wednesday (6th), Claro contacted the Technoblog and reported that the plan’s upload speed of 500 Mb/s was actually 50 Mb/s instead of 100 Mb/s as posted in the table.
I asked Claro if there was a reduction in the sending speed, as I know users of the 500 Mb/s plan who have uploads of 100 Mb/s. The operator sent the following response:
Claro does not reduce the upload speed of 500Mega. The standardized speed for all locations served by cable/HFC is up to 50Mbps. Some regions may reach more, but the website informs the standardized speed.
I immediately ran to Claro’s website, which continued the same 100 Mb/s upload in the 500 Mb/s plan. Due to the divergence of information, I forwarded the screenshots to the company and asked for a new placement.
On Wednesday night (6), Claro’s website had been updated. To my surprise, the 500 Mb/s plan upload had actually been reduced to 50 Mb/s instead of the usual 100 Mb/s.
O Technoblog contacted Claro again and requested a position on the reduction in upload speed, but the operator did not respond until the publication of the article.
Vivo, TIM and Oi surpass Claro in upload
Among the major operators, Claro has the lowest upload rates. There is a reason for this: most of the company’s contracts are served via coaxial cable, which has a greater technical limitation in the sending speed.
Services like live fiber, hi fiber It is TIM Ultrafibra use pure optical fiber (FTTH), which allows for higher upload speeds. Claro itself bets on this technology in the new cities and has overlapped the coaxial cable in some regions, but the technology only reaches 9.6% of the contracts.
The difference in uploading is stark:
- while Claro offers 50 Mb/s upload in the 500 Mb/s cable plan, Vivo Fibra, Oi Fibra and TIM Live offer 250 Mb/s in similar packages;
- on the internet via 1 Gb/s cable, Claro has a sending speed of 100 Mb/s, while the trio of competitors have an upload speed of 500 Mb/s.